Booking Information

Terms & Conditions

"The Hatt Ltd." Hatt Adventures, Hatt Events, Hatt Safety are all trading names of The Hatt Ltd. "The Event" Any activity that is run by The Hatt Ltd. and to which these Booking Terms and Conditions apply. "The Instructor" Any person who is authorised by The Hatt Ltd. to lead The Event. "The Participant" Any person who is authorised to take part on The Event. "The Client" Any person or company who has made a booking for The Event. "The Agent" Any entity that is authorised to sell vouchers or make bookings on The Hatt Ltd. Events. Bookings by Email To book a place via email, a booking form must be completed and emailed back to The Hatt Ltd. along with a 50% deposit. Payments must be received within 3 working days, or we reserve the right to offer your place/date to another customer. Bookings (BACs / Bank Transfers) Bookings will be reserved for 24hrs while we await your BACs / Bank Transfer. If the payment is not received your booking will be offered to another customer. 
Bookings (PayPal) If The Event is booked via the website using a Credit Card or Debit Card will be subject to a confirmation email from us and PayPal. Bookings (Cheque Payments) Places booked will be reserved for 3 working days while we await your cheque in the post. If the payment is not received your booking will be offered to another customer. Agent Bookings All Agent bookings are subject to theses ‘Terms and Conditions’. Course Information Details of The Event including the program outline, kit requirements and start/finish times are supplied to The Client after booking and prior to attending The Event. Invoice Terms Where we raise an invoice for our services, payment is due within 30 days of invoice day. If payment is late we reserve the right to charge a 10% daily late fee. Gift Vouchers (Hatt Adventures)
 Gift Vouchers can only be redeemed against the activity stated on the voucher. Once The Voucher has been redeemed, all cancellations are subject to the ‘Cancellations by The Client’ section. If The Client wishes to redeem The Voucher against a higher priced course then the balance must be paid at the time of booking. If The Client wishes to redeem The Voucher against a lower priced course then no refund will be given. We are able to refund gift vouchers within 3 days of purchase, however there is a £10 administration fee. There are no refunds on a gift vouchers after this 3 day period. Vouchers can be extended past the 12 months period for a further 6 months from date of expiry. The fees for this are £10 for vouchers under £100 and £20 for vouchers under £200. Vouchers can only be extended once. Gift Vouchers (Sold by Agents) Vouchers can only be redeemed against the activity stated on The Voucher. Once The Voucher has been redeemed, all cancellations are subject to the ‘Cancellations by The Client’ section. If you have booked onto a course The Voucher is not valid for you will be liable for the full cost of The Event. 
Cancellations by The Client If The Client cancels their place on The Event within 30 days prior to the first day of The Event, The Event fees will be forfeit to The Hatt Ltd. If The Client cancels their place on The Event outside of 30 days prior to the first day of The Event then 50% of The Event fees will be forfeit to The Hatt Ltd.
 Cancellations by The Client or The Agent with a Voucher If The Participant or The Client cancels their place on The Event within 30 days prior to the first day of The Event, of The Event fees will be forfeit to The Hatt Ltd. If The Client or The Agent cancels their place on The Event outside of 30 days prior to the first day of The Event then they may re-book The Event provided The Event is attended within the expiry date stated on the voucher. Refunds are not available for vouchers. Participant Substitutes We are happy for The Participant to give their place on The Event to a friend (The Substitute). In order to make this change, we must receive written confirmation of The Substitute no later than 7 days prior to the start of the course. The Substitute’s place will not be confirmed until you have received written confirmation from The Hatt Ltd. and The Substitute must conform to the Terms and Conditions of this booking along with any restrictions for The Event. 
Cancellations by The Client (Charity / Corporate / Youth Events) Cancellations within 30 days prior to the day of The Event: The Event fees will be forfeit to The Hatt Ltd. Cancellations outside of 30 days prior to the day of The Event: 50% of The Event fees will be forfeit to The Hatt Ltd.
 If The Client requests to rebook The Event at a later date, then 25% of The Event fees will be forfeit to The Hatt Ltd. The Event must take place within 6 months of the original date of The Event. The original 50% deposit will be held against the new booking. Cancellations by The Hatt Ltd. The Hatt Ltd. reserves the right to cancel or alter The Event. If The Event is cancelled (through no fault of The Client) an alternative date will be offered to The Client or a full refund will be given. Please note that refunds are not available to Vouchers. If The Event cannot be pursued due to health and safety or environmental conditions on the day and no alternative can be found, no refund will be given. No liability for consequential loss is accepted by The Hatt Ltd. Insurance The Participant is advised to insure themselves against cancellation, personal injury and loss or damage to belongings and equipment. All of The Events that are dependent on the weather will only run if it is safe to do so. The Hatt Ltd. is insured with public liability cover for £5 million in respect of all of The Events. Property The Participants are responsible for any equipment loaned to them for the duration of The Event and will be liable for any loss or damage to the equipment unless such loss or damage is caused through “wear and tear”. The Hatt Ltd. cannot be held responsible for any loss, damage or theft of The Participants’ belongings. Photographs & Video Recording The Hatt Ltd. may take photos or video recordings of The Event for use in advertising and associated media. The Participant may at the time of The Event request not to have such recordings taken. The photos and video recordings remain the property of The Hatt Ltd. and reserve the right to use these images without giving notice to The Participant or paying any royalties. We will however endeavour to ensure that The Client receives a digital copy of the images. 
Accommodation & Catering Where accommodation is needed on any of The Events, The Participants shall pay for their own accommodation and catering unless pre-arranged or advertised. Where accommodation & catering are provided The Hatt Ltd. cannot be held responsible for the client while on these premises or for the catering. 
Medical Conditions, Allergies or Disabilities The Hatt Ltd. cannot accept any liability for any loss or injury caused by medical conditions that were not disclosed to The Hatt Ltd. at the time of booking, on the medical form or to The Instructor prior to The Event commencing. Disclosure of a medical condition will not necessarily prevent The Participant from attending The Event. If a Participant has had an operation in the twelve months before the activity, or is undergoing medical treatment for an ailment that may be aggravated by this activity, they will be required to provide a letter from their GP stating that they are fit to take part in the course. Intoxication While we appreciate groups such as stag or hen parties may be a little worse for wear when arriving for activities, we take the safety of our clients extremely seriously. Participants that arrive intoxicated or under the influence drugs will not be allowed to take part and no refunds will be given. Fancy Dress We have no problem with your stag or hen wearing fancy dress provided it will not have an impact on safety and is reasonably tasteful (as most of our venues are used by other groups or members of the public). If our instructors have any concerns about the costume you will need to change into something more appropriate for the activities. Safety and Instruction Safety is of the utmost importance; therefore The Participant must act on any requests that are made by The Instructor in the interests of health and safety. The Instructor will terminate The Event immediately for any Participant who refuses to act on their instructions. For all water sports The Participant must be confident in, and around water. This statement has been adapted from the "Participation Statement" provided by the British Mountaineering Council (BMC).
 “Rock climbing, abseiling, mountaineering, bushcraft, survival, kayaking, and surfing are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement.” The Hatt Ltd. will not be responsible for any loss or injury caused to The Participant during The Event if that loss or injury is caused by The Participant's own negligence.